As we hold all stock here in our warehouse, and aim to ship within 24-48 hours Monday to Friday, the length of time it takes for your package to arrive depends on which method you have chosen for shipping. At the moment we have two main methods of shipping
Parcel Post with Insurance: Minimum charge is $9.00 AUD, and is calculated by weight and cubic volume as per Australia Post guidelines. This method is by far the safest option to ship your goods as this includes both insurance and registration. Delivery Times are approximate only:
Within Sydney Metro: 1 business day Other destinations in NSW: 1-4 business days Interstate destinations between capital cities: 3-5 days Interstate rural destinations: 6-10 days International New Zealand Airmail: 5-10 days *International orders incur a additional insurance charge of $7.50 AUD Other International: as destinations vary please allow 7-28 days ** If you do not select the registered/insurance option for your postage, we cannot track it and will not take responsibility for it after it has left our dispatch office.
Express Post: Minimum charge for express post is $12.00
Delivery times: guaranteed next day delivery within the Express Post Network. Please ensure that you are within the network before selecting this option.
**Please note that Express Post Packages can be tracked, but cannot be registered, and therefore are not insured. Petite Tresor will take no responsibility for packages sent by Express Post after they have left our warehouse. **Dispatch and delivery dates are given as a guide only. We at Petite Trésor do not take any responsibility for failure to deliver products within the expected delivery time.
International Orders;
Goods will be sent via Air Mail, postage and handling costs are calculated by weight, volume and postcode via Australia Post. Goods can be sent internationally to most countries including New Zealand, the UK, Ireland, Europe, Canada, and the USA. Petite Tresor does not accept responsibility for delays on international orders, or any import restrictions imposed by the country of destination.
Is it safe to use my credit card here? Yes! We utilize industry standard encryption to ensure your personal and credit card details remain confidential. After processing an order, we will not retain your credit card details. At no time do we transmit insecure personal information over the Internet.
What credit cards do you accept? **Need to confirm We accept American Express, Bankcard (Australia), Diners Club, MasterCard and Visa.
What will my credit card statement show? Your credit card will be billed in Australian dollars and your statement will report your purchase as "Modelo Australasia Pty Ltd Trading as Petite Trésor.”
How will you deliver my order? Your order will be delivered in plain packaging via Australia Post or Australia Express Post Satchels, there will not be any mention of Petite Trésor on the exterior of the Packaging.
What if Im not home? If there is no-one to accept delivery, Australia Post will take your parcel to the nearest Post Office. Australia post will leave a card allowing you to collect your delivery at your convenience. Your order will not have any reference to Petite Trésor on the exterior of the packaging and you will not need to mention its origin when collecting your package.
Do you deliver to P.O. Boxes? Yes, we deliver to Australian P.O. Boxes.
Will you respect my privacy? Here at Petite Tresor your privacy is our priority. Any information collected from you is kept strictly secured. All goods will be shipped to you in discreet packaging with no mention of Petite Tresor on the exterior of the packaging, and the return address is not associated with Petite Tresor. If there is an issue with your order, we may need to contact you via email to notify you and discuss other options.
If you choose to register as a VIP to receive emails regarding specials or new products on offer. As we are well aware how annoying it is to have your email account bombarded on a regular basis, our emails will be periodic and not a regular occurrence and we will never pass your details onto anyone else or any other companies! As a VIP, You may request that Your account be closed by emailing us a closure request. All staff at Petite Tresor have signed a confidentiality agreement that restricts them from discussing order information or customer details with any other person, so no matter how famous you are, or think you are, your secret is safe with us!!
Are batteries included? Yes. There is nothing more disappointing than un-wrapping your new toy and discovering that you forgot to purchase batteries, or have purchased the wrong size! Therefore, to minimize disappointment and maximize enjoyment we have decided to include free batteries with every toy you purchase. We do sell batteries on our website, so if you wish to purchase or replacements, you are able to do so.
Can I get more information about a product? Absolutely! We would love to hear from you! Please email us on info@petitetresor.com.au and we will try to answer any questions you may have.
What happens if items are out of stock? If an item is out of stock it will say so on our website and you will be unable to order it. If you are wishing to purchase an item that is currently out of stock please feel free to send us an email at info@petitetresor.com.au and we should be able to give you an idea as to when it will be back in stock.
Will I be contacted after my order is placed? You will be sent a confirmation email upon placing your order. Apart from that, you will not be contacted unless there is an issue with your order. Should you choose to become a VIP, we will only send you periodic emails notifying you of specials, or new items.
How old do you have to be to purchase adult toys? You must be of at least 18 years of age.
Where is Petite Trésor based? We are based in Sydney Metropolitan area.
Do you have a catalogue that can be sent out by mail? No, unfortunately we do not have a catalogue at this stage. All of our items are visible on our website. Minimizing printing and postage costs helps to keep our costs down, therefore helping us to pass savings on to you!
Is it possible to get a refund? Given the nature of our products, we regrettably are unable to offer a refund or exchange if you change your mind. In the event of a faulty product (with the exception of faulty batteries), we will gladly replace it within 21 days of purchase. In this instance, please notify us immediately with a description of the fault and return the goods to us, clean, unused, and in their original packaging accompanied by a proof of purchase (invoice). If you do have an issue, we ask you to try changing the batteries first, as this usually resolves most issues.
Should I use a condom when I’m using a vibrator or adult toy? As adult toys can transmit STI’s it is recommended to use a condom if you intend to share your toy, and always use a new condom. If you are the only person who will be using your toy it is fine to use it without condoms. We recommend cleaning and disinfecting toys before and after each use to prevent the spread of germs that can cause infection and STI’s. We recommend a two stage cleaning process;
Clean any organic secretions or debris with soap and water, if your device is not waterproof take extra care not to immerse your device.
Disinfecting ensures that germs that are not visible to the naked eye are killed or inactivated. We sell several toy cleaners that are suitable for this purpose.
How long will it take to pack and ship my order? We aim to pack and ship your order within 24-48 hours of receiving your order Monday to Friday. We will not ship goods until we have received full payment for your order.
Do I get a user name and password when I purchase something? Do I have to enter my address with each order? You will only receive a username and password if you choose to become a VIP. If you do not elect to become a VIP you will be required to enter your address and other relevant information each time you wish to make a purchase. If you do choose to become a VIP, we will securely store your information on our server so that you will only be required to re-enter your payment details (we do not retain these) each time you wish to make a purchase.
I’ve never used a vibrator before, can you recommend one to get me started?
Purchasing your first toy can be a very daunting task, but it should be an exciting one! We recommend starting with a bullet or mini –vibe as they are a little less intimidating to someone who is just starting to experiment with toys. These are primarily designed for external stimulation (clitoris & labia) although some mini-vibes can be inserted. We even have several that are uniquely disguised as a lipstick or rubber duckie if you don’t like the idea of purchasing a phallic shaped vibe! If you are purchasing your first toy it’s important to think about where you’re likely to use it. Are you likely to use it in the bath or shower? If this is the case you must ensure that it’s waterproof so as not to ruin it! It is also very important to use a toy-safe or water-based lubricant, this will help prolong the life of your toy and make for a much more pleasurable experience! Cleaning your new toy properly is also very important!! We recommend cleaning and disinfecting toys before and after each use to prevent the spread of germs that can cause infection and STI’s.We recommend a two stage cleaning process;
Clean any organic secretions or debris with soap and water, if your device is not waterproof take extra care not to immerse your device.
Disinfecting ensures that germs that are not visible to the naked eye are killed or inactivated. We sell several toy cleaners that are suitable for this purpose.
And remember, if you intend to share your toy, be sure to use a new condom on your toy for each partner and be sure to clean and disinfect it properly before and after each person has used it!
There are so many different types of lubricants, what’s the difference between them? There are several different types of lubricants; Water-based, Silicone, Warming/Cooling, and Anal being the most common. The lubricant you choose will depend on several factors but mostly depending on how you’re going to use it.
Water based: These are generally the most widely available products on the market and are usually the least expensive. As the name implies they are ‘water-based’ and are usually not very effective for use in water like the shower, bath, or pool. They often do not last as long as silicone ones, so you may need to re-apply. Most water-based lubricants are safe to use with adult toys and latex, but make sure to always read the label.
Silicone: Silicone based lubricants possess many unique qualities which set them apart from other lubricants. Silicone does not absorb into the skin, instead staying on the surface of the skin to provide a more durable and smoother glide. As they are a much more durable lubricant, these are better for use in water (shower, bath, pool, etc). Not all silicone lubricants are certified condom and latex safe so be sure to always check the label before use! Not all silicone lubricants are safe to use with silicone based adult toys, as it may dissolve the surface of your toy-- making it sticky and causing your toy to slowly disintegrate. Some pre-lubricated condoms may also use a silicone lubricant and should therefore be checked before using it with your toy. When in doubt always check the label!
Warming & Cooling Lubricants : As the name suggests, these are designed to create a warming or cooling sensation to the area’s in which it is applied. Breathing on these types of lubricants can increase the effect.
Anal Lubricants: Many lubricants are safe for anal sex, but these are products that are specifically designed to enhance the anal experience. The are usually thicker in consistency to help the product stay in place, and many contain benzocaine (a numbing agent to help numb the area for a more comfortable experience).
What are phthalates? And are they harmful? Phthalates-- pronounded "thal-ates" -- are a family of chemicals used to soften hard plastics to make them more flexible. Phthalates have been produced since the 1920s and have been used in everything from perfumes to pesticides and medical instruments to sex toys.Phthalates soften the rubbers and make sex toys have a soft cushy feel to them. They are used in a wide range of sex toys, but there are many other toys that are phthalate-free.
You need to assess the risk yourself.There is a growing body of research that suggests phthalates may have a toxic effect, with a variety of individuals and research institutions have weighed in and expressed concern ranging from mild to serious.There is simply not enough data to determine their safety because few studies exist using sex toys. Most organizations (with the notable exception of the chemical industry) agree that phthalates pose some risk to health as Phthalate molecules are not chemically bound to the plastics they soften, and can "break free" from plastic fairly easily, causing rubber and jelly toys to deteriorate over time. Given all this, it seems reasonable to say that it would be better if nothing were made with phthalates, and if you are able to afford sex toys that are phthalate-free, I would certainly recommend them over toys that contain phthalates. If you have any concerns you can use condoms on your toys, or you can choose purchase toys that are phthalate free, which are often better quality anyway.
If you wish to pay by bank cheque, or personal cheque you will need to make the cheque payable to Modelo Australasia Pty Ltd, and post your order with it. Unfortunately, we will not ship any goods until full payment has been received, and the cheque has cleared (which can take several days).
